The Medical Services Manager shall provide services to support ICE Health Service Corps at the Immigration and Customs Enforcement Medical Facility. The ICE Health Services Corps (IHSC) exists within the organizational structure of the United States Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO) under the supervision of the Department of Homeland Security (DHS). The United States Public Health Service (USPHS) Commissioned Corps Officers, civil service staff and contractors comprise the healthcare professionals working together to provide quality healthcare services. IHSC serves as the medical experts for ICE for detainee health care.
**This position is notional and contingent upon contract award.**
DUTIES AND RESPONSIBILITIES:
Perform and/or provide direction and support for the following services:
•Provides a broad range of front line supervision and management to all Vendor staff under their purview. •Plans, schedules, assigns, and directs contract staff. •Performs personnel and Human Resources related functions. •Completes staff evaluations annually and preferably bi-annually. •Establishes and maintains a strong and positive working relationship with the on-site Government Technical Monitor (GTM). •Works closely with the GTM to ensure Contract staff orientation, training and competency assessments are completed with no interruptions to the daily operations. •Produces reports regarding contractor productivity and monitors contractor compliance with IHSC policy for all contract staff at the site. •Reviews identified patient records to assess treatment progress, adequacy of record keeping, and implementation of appropriate clinical guidelines and policy compliance. •Meets regularly with GTM to ensure coordination and collaboration of staffing. •Conducts in-services for contract staff on subjects on areas within clinical purview or related to contractor business. •Leads or delegates the orientation and training of new contract nursing personnel to protocols, requirements, and the specifics of the patient population. •Serves as a team member for analyzing established protocol practices and identifying areas for improvement. •Participates with developing recommendations for improved efficiency of patient care. •Assists with program/project design activities, strategy development, problem resolution, and project implementation. •Performs record keeping functions in accordance with program policies and position. •Maintains high level of functional proficiency and ease of use utilizing agency’s electronic health records. •Completes and passes all discipline specific competencies testing, initially and annually. •Completes all initial, annual and ad hoc training as required/assigned. •Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities. •Adheres to, and maintains awareness of, IHSC Policies, Procedures, Directives, Operational Memoranda and accreditation standards as prescribed by ICE/IHSC. •Adheres to, and participates in, IHSC’s Safety, Prevention, Infection and Control, Quality Improvement, Patient Education and other programs and collateral duties as appropriate to position. •Attends and participates in general/medical staff meetings. •If the candidate is a Registered Nurse; performs duties as a Registered Nurse in times of critical needs within the agency. •Other duties as assigned. •Knowledge of a broad range of concepts related to effective supervision, staff administration and Human Resources. •Ability to effectively schedule, manage and team-build with a multidisciplinary workforce. •Knowledge of staff development and basic adult learner teaching skills. •Knowledge of the licensing and certification requirements for the professional disciplines operating in the clinic. •Knowledge of managing non-compliant patients, special needs populations, and patients with significant deficits in coping skills, thereby requiring continuing professional clinical support. •Ability to work in a multi-cultural and multi-lingual environment. •Ability to utilize telephonic interpreter/translation services to complete assigned duties if not fluent in a language the patient understands. •Ability to adapt to sudden changes in schedules and flexibility in work requirements. •Ability to communicate proficiently in English (verbal and written) in order to develop positive rapport with patients, co-workers and other stakeholders. •Ability to establish and maintain positive working relationships in a multidisciplinary environment. •Ability to navigate in an electronic work environment including electronic health records, web based training and communications. •Knowledge of, and moderate proficiency in, common Microsoft Office programs, specifically Microsoft Word, Excel, Outlook and SharePoint. •Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII). •If a Registered Nurse; knowledge of a wide range of complex nursing concepts, principles, and practices to perform nursing assessments of considerable diversity to include mental health, medical surgical, ambulatory and emergency nursing care.
•Bachelor’s degree, from an accredited school approved by the Department of Education, in Nursing, Health Care Administration, Public Health or a related field. •Minimum three (3) years of supervisory experience in a complex health care setting as an administrator with strong business and management skills. •If you are a Registered Nurse: must hold a Bachelor’s Degree in Nursing and graduated from an accredited Nursing program for Registered Nurses located in a State, the District of Columbia, or a U.S. territory.
•If a Registered Nurse; maintains current, active and unrestricted license to practice as a Registered Nurse in the state in which the duty station is located. Any changes to the licensure must be reported to the employer immediately. •This position does not require privileging by IHSC. •Shall possess and maintain a current certification in Basic Life Support (BLS) through the American Heart Association.
•Strong oral and written communication skills. •Excellent interpersonal skills. •Critical thinking and organizational skills. •Cultural competency. •Integrity and honesty. •Verbal and written proficiency in Spanish (preferred, not required). •Experience in a detention/correctional or residential healthcare setting (preferred, not required).
CHSi supports the health and well-being of civilian and military workforce partners in austere, remote, and security challenged environments outside the continental United States. With over 40 years of experience providing a full range of medical services, CHSi medical management solutions are comprehensive, responsive, and reliable. Our unique service delivery approach, international recruiting n...etwork, and proprietary processes and systems deliver secure and compliant solutions. Through solid performances in the U.S. and its territories, and in Iraq, Afghanistan, Kosovo, and Africa, CHSi’s solutions are built on a foundation of field-tested best practices. The CHSi service delivery approach includes onsite health centers, a national network of highly credentialed board certified medical staff, and medical readiness teams.