Assistant Director, Residential Services - Maintenance and Operations
November 30, 2017
Northwestern University seeks a dynamic, team-oriented, high-energy individual to provide leadership and oversight for housing operations under direct supervision of the Associate Director. To support and enhance the mission of the Division of Student Affairs and Residential Services, the Assistant Director of Residential Services will be responsible for helping to create and maintain a comprehensive residential environment that is academically and socially stimulating. The Assistant Director provides strategic direction and leadership to provide excellent service delivery to the residential community. This position will assist in coordinating all housing operations, maintenance and housekeeping programs in undergraduate and graduate halls. In addition, the position will require significant interaction and cooperation with Residential Life, Office of Residential Academic Initiatives, Administrative Services, Facilities Management, Risk Management, Student Affairs and University IT; along with various contracted service providers and residential students. As a member of the department’s professional staff, the Assistant Director is involved in staff supervision, department planning, policy formation and program development. This position is also responsible for work order creation, follow-up and closure on requested work and supervision of University and externally contracted vendors to ensure tasks are completed and standards are met.
Some evenings and weekend hours may be necessary.
The Assistant Director may have to lift, pull and manage heavy objects and objects.
The Assistant Director will have to work in all weather, and must be prepared for both extreme heat and cold.
For full consideration, please provide a cover letter and resume.
Through a strong and constant physical presence in the residence halls, assists in the planning and recommendation of projects and repairs required to maintain all residential facilities in stellar conditions. Proactively identify and manage deferred maintenance items in the residence halls. Inclusive of coordination with various University service departments, contractors and outside vendors to ensure projects are properly completed on a timely basis and in compliance with all appropriate building code requirements and University standards. Identify system-wide solutions using available and proposed technology. Leads the deployment of the planning/scheduling function for non-emergency work to improve work force productivity, increase planned vs. unplanned work and provide efficient deployment of resources. Provides leadership and assistance to implement key operational initiatives and prioritize resources accordingly.
Oversee, coordinate and advocate for the completion of daily work orders. Evaluate housekeeping / maintenance staff assignments and performance; provide related follow-up in collaboration with residence hall staff and multiple service providers. Leads and supports team in areas of staffing, training, coaching, mentoring, measuring, appraising and rewarding performance.
Acts as a liaison between the University and the City of Evanston safety and health officials and other municipal agencies during annual inspections and to correct violations within the given deadline provided by the authority having jurisdiction. Promotes cross functional work with key stakeholders including but not limited to interactions with operations, engineering, warehousing, customer service, design & construction, sustainability and various members of facilities management senior leadership. Represent the department in professional and courteous manner. Provide excellent customer service to students, staff, and faculty and other close campus partners.
Maintain and evaluate compliance requirements, including comprehensive summer inspections and building cleaning; coordinate all building and room inspections and related follow-up in collaboration with residence hall staff and service providers. Provides leadership to influence improvements to all safety practices and procedures.
Assists in preparing summer maintenance and repair schedules for all housing units and identification of work to be completed during academic year break periods under compressed work schedules.
Participate in Move In / opening and Move Out / closing procedures at the beginning and end of academic terms and vacation periods.
Serve as a member of the on-call rotation and respond to emergency and crisis situations during evening, weekend, and holiday hours.
Other duties as assigned.
Bachelor’s degree required
Three-plus years of relevant experience.
Management or supervision experience required
Valid driver’s license
Minimum Competencies: (Skills, knowledge, and abilities.)
Knowledge of building envelope and maintenance (including preventative maintenance) practices.
Knowledge of building life safety systems (i.e. fully addressable fire alarms, suppression systems, etc.)
Basic knowledge of building mechanical, electric and plumbing systems and their care.
Knowledge of basic building codes, NFPA and other related governing practices of building operations.
Comprehension of sustainability-based efforts to maximize building performance.
Project management/construction experiences a plus.
Excellent interpersonal communication, organization, and administrative skills.
Experience managing community housing, such as residence halls or apartment-style buildings.
Experience working with diverse populations in a college setting.
Crisis intervention and management, conflict resolution.
Effective written and oral communication.
Preferred Qualifications: (Education and experience)
Previous experience within higher education.
Highly skilled in leading staff independently.
Able to work effectively in busy and stressful situations with minimal direction.
Preferred Competencies: (Skills, knowledge, and abilities)
Experience in work order system software use and management.
Proficient in using the Microsoft Office suite.
Experience in managing schedules and budgets.
As per Northwestern University policy, this position requires a criminal background check. Successful applicants will need to submit to a criminal background check prior to employment.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.
Internal Number: 32626
About Northwestern University
Northwestern University is a major private research university with 12 academic divisions located on three campuses in Evanston, Chicago, and Education City in Doha, Qatar. We have approximately 2,500 full-time faculty members, 17,000 graduate and undergraduate students, and over 5,700 full and part-time staff. Northwestern University combines innovative teaching and pioneering research in a highly collaborative environment. It provides students and faculty exceptional opportunities for intellectual, personal and professional growth.