The Associate Director assists the Director of Financial Aid in administering a comprehensive financial aid program, which supports the recruitment and retention efforts of the Carey Business School and insures the University's compliance with federal and state regulations and University and school policies and procedures.
*Extensive education and/or experience will receive additional consideration for compensation outside of the posted range.
Specific Duties & Responsibilities:
Provides leadership and supervision for professional and support staff; manages staff time; and prioritizes workflow.
Financial Aid Administration:
Maintenance of PowerFAIDS system parameters and database. In conjunction with Information Technology staff, schedule, test and implement system upgrades as necessary;
Serves as a team member of the Enrollment Management Services Unit and displays an understanding and commitment to the philosophy of lifelong learning;
Produces and revises office financial aid publications and annual financial aid applications;
Develops, updates, and maintains financial aid web site;
Coordinates Federal transfer monitoring, annual and aggregate loan eligibility;
Monitors NSLDS data for accuracy of loan and overpayment data and resolves issues;
Coordinates educational loan bankruptcy, forbearance, and over-award counseling;
Monitors federal Satisfactory Academic Progress and provisional admit loans;
Coordinates and certifies student eligibility for University and non-university aid;
Oversees Alternative Private Loan processing and ELM system;
Conducts degree audit and packages financial aid awards;
Reviews EMPNs for transmission to the federal loan processor;
Resolves discrepancies with Homeland Security, Social Security Administration, NSLDS, and Selective Service;
Reviews Secondary Confirmations;
Maintains Policies and Procedures Manual;
Reviews student exception reports to ensure compliance with federal regulations;
Performs mandatory federal Title IV Aid Refund Calculations for students who withdraw;
Investigates discrepancies identified on Student Aid Reports;
Works closely with the JHU Student Loan Office on reconciliation of Direct Loans;
Supervises financial aid staff in director's absence.
Counsels and screens applicants for financial aid;
Coordinates individual debt management counseling for students;
Counsels students and responds to questions and appeals regarding financial aid decisions;
Works closely with faculty and student advisers on students with complex cross departmental issues;
Investigates student complaints and drafts briefings and/or responses for senior administrators.
Staff Development and Leadership:
Trains professional staff regarding PowerFAIDS updates and financial aid issues; oversees all actions related to the administration of financial aid.
Coordinates financial aid staff presence at in-person registration, orientations, open houses and information sessions.
Participates in outreach activities within and outside the university;
Serves on school and JHU working committees; Consults for the U.S. Department of Education Office of Postsecondary Education;
Participates in local and regional professional organizations such as DE-DC-MD ASFAA and EASFAA. Attend professional development workshops and conferences to maintain knowledge of existing and new financial aid policies, practices and procedures.
Other duties as assigned.
Minimum Qualifications (Mandatory):
Bachelor's degree from a regionally accredited college or university;
5 years of increasingly responsible financial aid experience required; supervisory experience required.
Master's Degree preferred.
Special Knowledge, Skills, and Abilities:
Must exhibit knowledge of programs, legal implications, administration and external contacts as follows:
Demonstrated ability to prioritize and work independently, and exercise independent professional judgment;
Demonstrated proficiency in PowerFAIDS financial aid software;
Ability to maintain knowledge of all applicable laws and regulations, including but not limited to: the Higher Education Act of 1965, as amended, including all Title IV aid programs rules and regulations; the Tax Reform Act of 1987 and the Taxpayers' Relief Act of 1997; Federal Family Educational Rights and Privacy Act (FERPA), esp. the applicability of the Buckley Amendment to financial aid information; USCIS and DHS regulations governing citizenship, immigrant, and asylum status; Selective Service and IRS regulations and their implications for various types of financial aid;
Knowledge of Federal Student Aid Administration, including application procedures, Cost of Attendance provisions, fund sources, restrictions and limitations in award amounts and exercise of professional judgment;
Knowledge of MD State Student Assistance scholarships and programs;
Demonstrated proficiency in use of Federal and state electronic filing and data interface (COD, NSLDS, MDCAPS etc.), and knowledge of financial aid reporting requirements;
General knowledge of the Federal Program Review and Audit process;
Knowledge of NSLDS use for student loan data and transfer monitoring process;
General knowledge of all School Enrollment Management and Student Affairs programs and policies including, but not limited to, application and admissions policies, transcript procedures, course enrollment and registration, and enrollment philosophy;
General knowledge of laws and regulations governing standard accounting methods and practices surrounding money management and financial record keeping;
Detail oriented in all aspects of position from reviewing student files and awarding financial aid, to reviewing reports;
Able to provide an expert level of service in processing financial aid requests;
Effective and efficient office administration and personnel management skills.
Internal and External Contacts:
Internal: Officers/Deans, Faculty, Directors/Managers/Supervisors/Administrators, Staff and Students: Negotiate/Influence
External: Donors and Prospects, Alumni, and Alternative Loan Lenders: Advise/Consult
Prospective Students/Parents, Community, Associations, Vendors/Suppliers/Contractors, Consultants, Outside Legal Services, Federal Agencies, Job Applicants, Editors/Publishers and Volunteers: Negotiate/Influence
Will work primarily from the Harbor East Office.
Occasional travel to Washington, DC office may be required.
Very occasional evening or weekend work may be required in order to accommodate student needs.
Starting Salary Range: $59,159 - $81,406*
Employee group: Full time
Employee subgroup: Salaried, Exempt
Location: Baltimore, MD (Occasional travel to Washington, DC office may be required)
Schedule: 37.5 hours per week with occasional nights and weekends
Personnel area: Carey Business
Department name: Office of Financial Aid
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at firstname.lastname@example.org. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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