Facilities Operations Manager is responsible for planning, coordinating and directing all custodial, solid waste and recycling operations and pest management for the School Of Medicine. This includes management, budget oversight, negotiating and managing contracted services, managing custodial support of university special events, administering a quality assurance program, and procurement of supplies and equipment. This position will report to the Associate Director of Building Operations for the Office of Facilities Management of the School of Medicine.
Essential Job Functions:
Build a strong system of accountability for performance between managers, supervisors and line employees to achieve the highest level of quality and consistency across the campus
Manage and coordinate all custodial, solid waste and recycling and pest management functions throughout the campus; provide direct management of staff including two assistant managers, one quality assurance & training coordinator, ten supervisors, one administrative coordinator and 121 or more bargaining unit members. Perform annual performance appraisals and determine merit increases for management and supervisor staff within university guidelines
Negotiate, select and manage all contract labor and outside contractors related to custodial, solid waste and recycling, and pest management
Communicate with all levels within the university community, including students, deans, department heads and directors, and other staff from bargaining unit employees to vice presidents. Represent the department on various university committees
Communicate with entities outside the university including consultants, contractors, vendors, local government, and other groups doing business with the university
Hire, motivate and discipline staff as required; this requires a strong knowledge of the university's contract with Local 572.
Maintain contact with labor relations personnel at the university to ensure effective working relations and appropriate application of the bargaining unit contract and university policies.
Administer custodial budget of approximately $9 million including providing oversight for and reconciling expenses. Provide input to assist in preparation of the annual operating, capital and minor capital budgets. Assist in identifying and prioritizing capital renewal projects on a fiscal year basis within a limited capital budget.
Manage daily operations of the department including logistics, emergency calls, routine and project work, and event setups
Recommend, write and implement policies and procedures for custodial operations
Use custodial management software in managing custodial operations including work loading, project management, quality assurance, equipment and supply management, management reporting and staff training
Recommend, establish and administer program initiatives including cleaning systems, vendor managed inventory, and quality assurance programs
Establish and implement written standards, work procedures and balanced assignments for all staff
Oversee all in-house training programs for custodial assistant managers, supervisors and custodians; ensure compliance with OSHA, JHU, and other applicable safety standards
Plan and conduct meetings with subordinates to ensure compliance with established practices, to implement policies, and to keep employees abreast of current standards and procedures.
Develop and monitor quality control standards, perform inspections to evaluate compliance with cleaning standards, and provide technical guidance and direction to cleaning staff with assistance from departmental software programs
Develop and implement measures to improve production methods, equipment selection and performance, and working conditions to increase efficiency of the department
Develop and execute a system of internal controls to provide assurance that departmental operations are efficient and effective; that departmental assets are safeguarded; and that departmental financial information is current and reliable
Ensure that the staff projects a professional image to both the Hopkins and the greater outside community
Prepare periodic analysis and reports relating to departmental financial performance, progress toward departmental goals, positive and negative trends, and recommendations
Oversee the campus solid waste and recycling programs, and the pest management program for campus. Take lead on the School's sustainability efforts.
Evaluate and procure cleaning products and equipment needed to support the custodial, solid waste and recycling programs. Investigate new cleaning technologies and methods
Maintain current, accurate and detailed inventory of all equipment and supplies
Analyze and resolve work problems; suggest and initiate programs to improve employee morale
Work with architects, contractors, and project managers to endure preferred products and operations schemes are employed in new construction and renovation projects
Forecast personnel, equipment and supply requirements for new buildings
Works with the Associate Director of Building Operations on CBA negotiations with Local 572 at contract time and serves on the Bargaining Union Directors (BUD) committee working to create consistent JHU policies, work rules, and payroll coding pertaining to Bargaining Union employees.
Employee Relations/Human Resources:
Conducts internal investigations: conducts interviews, gather facts and other background information to work with Division Human Resources to report findings and determine recommendations.
Drafts appropriate letters and correspondence such as: disciplinary and performance based letters (i.e. verbal, written warning, suspension and termination), suspension pending investigation, change of hours, extend intro period, and performance improvement plans.
Bachelor's degree required. Master's preferred.
5+ years of progressively responsible management experience, preferably in a bargaining union environment.
Experience providing student, alumni and/or faculty services (preferably custodial services) in an academic environment.
JHU Equivalency Formula:
30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Classified title: Facilities Operations Manager
Starting Salary Range: $69,349 - $95,325, commensurate with experience.
Employee group: Full Time
Employee subgroup: Exempt
Schedule: 37.5hours, Monday-Friday
Location: School of Medicine – East Baltimore Campus
The successful candidate(s) for this position will be subject to a pre-employment background check.
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at email@example.com. For TTY users, call via Maryland Relay or dial 711.
The following additional provisions may apply depending on which campus you will work. Your recruiter will advise accordingly.
During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.
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