Associate Director, Mobile User Experience - Eden Prairie, MN
March 6, 2018
If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) The Associate Director, Mobile User Experience will be responsible for defining and delivering consumer-facing mobile experiences from creative brief and concept through all aspects of creative and UX / UI execution. The role will support the broader Omni-channel consumer product experience at Optum. You will report to the Sr. Director, Creative / UX and work closely with design team members, traditional product, digital product, experience strategists, marketing, operations, project coordinators, IT and outside partners. Primary Responsibilities:Develop, evangelize and execute the creative / UX strategy for Optum consumer-facing products and services Lead teams in all aspects of the mobile design delivery: strategic definition, concepting, prototyping, detailed UX / UI, photography, research participation, documenting and testing of experience balancing user research / needs with business objectives / challenges Distill broad experience vision and principles into design opportunities and strategies to solve Defines and manages teams' deliverables, timelines, estimates / budgets and contractor needs to ensure projects fulfill time / scope / budget parameters Contribute to the corporate UX design standards / framework and to governance structure across teams to ensure consumer experiences are seamless and consistent across the end-to-end health experience Procure and use data, including KPIs, market research, and testing methods, to identify ways to conceptualize and advance the user experience Develop strong relationships and work in conjunction with internal and external product, brand marketing, design, development and operational resources Advocate for innovative, consumer-centric and consistent experiences through the prototypes designed. Having a deep understanding of our products within the many channels we influence; Online, Mobile, Telephonic, Social, In-person, Email, Mail, etc. and seeing how they fit together to create the best mobile experience for our consumers Define and manage a suite of external agency partners to enable scale across both tactical augmentation and more strategic UX / UI support needs Drive executive decision-making through facilitation and presentation of creative / UX strategies and concepts and trade-off analyses Research and educate self and design team on new consumer behavior trends, technologies and development tools as needed Support prototyping exercises with internal and external partners to advocate and evangelize the future consumer experience This role will require strong skill in the following areas: organizational savvy, ability to handle multiple programs, attention to detail, relationship-building, strong communication skills, high accountability
Required Qualifications: 4 or more years digital experience work experience (web and mobile) Robust iOS and Android experience Intermediate proficiency within Sketch and Adobe CS Based: Eden Prairie, MNPreferred Qualifications:BA / BS degree Experience in Microsoft Office suite, Axure, Principle and Visio Responsive web, iOS and Android experience Solid understanding of designing for Accessibility standards WCAG / 508 B2B2C product experience Robust mix of UX, Visual Design and Creative Director experience Knowledge of video, motion graphics and photography Experience in developing and institutionalizing strategy and standards in large complex organizations Ability to seamlessly alternate between dealing with highly technical teams and non-technical business teams Experience developing prototypes and leading innovation exercises Ability to balance user-centered design skills, visual design sensibilities, data-driven influences and understanding of technical constraints in design thinking Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords:Mobile User Experience, Minneapolis, UX, Digital, Adobe CS, Android, IOS, Sketch, Minnesota, MN
Internal Number: 749622
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.