UW Medicine's IT Services department is looking for an outstanding Analytics Management Analyst to join the team! What are we looking for?Patients Are First focusCustomer service mindsetInterpersonal skills and teamworkResults-oriented attitudeCommitmentAdaptability and flexibilityWhat are the perks?Medical insurance at reasonable rates with TEN plans to choose from!Dental Insurance at no cost to you OR your dependents...AND we have three plans for you to choose from!10 paid holidays annually!1 personal holiday every year!Generous amounts of vacation and sick leave that you can feel good about taking (more than 5 work weeks in your first year) !TWO Retirement plans to choose from – one even matches 100% of your contributions with immediate vesting!Voluntary Investment program to save more towards your retirement!Deferred Compensation program to save even MORE towards your retirement!Flexible Spending Account...Tax Exempt!Dependent Care Assistance program!On-site Childcare Centers!Long Term Disability insurance!Life and Accidental Death and Dismemberment insurance!U-PASS transportation program and discounted parking...PRE-TAX!Tuition Exemption program – at the UW (and other colleges around the state)!Housing resources and home buying options!Auto, home, renter, and boat group insurance!Valuable membership and merchandise discounts!Federal student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program!For all of the specific details on these benefits and more, please visit click here.UW Medicine's Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine. UW Medicine is comprised of Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. In addition, UW Medicine shares in the ownership and governance of Children's University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children's). ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission. The Analytics Group has a dual report into both ITS and UW School of Medicine and provides operational oversight for the major analytics platforms and tools at UW Medicine, and is a key support function as UW Medicine transitions towards value based health care. The Analytics Group is comprised of four teams who support clinical warehouse and reporting, enterprise warehouse and reporting, and a financial decision support system. These teams provide solutions across UW Medicine, although specifically for finance, operations, institutional quality improvement, research and clinical analytics. The Analytics Management Analyst ('Analyst') will provide analytical management assistance by planning coordinating and directing multi-million dollar administrative programs and special projects such as team performance reporting, tracking and pre-screening budget requests, budget analysis/forecasting, software licensing management, and other cross-team administrative efforts. The primary responsibility for this role is to support the ITS Analytics Director and is responsible for administrative and budget coordination and analysis across multiple million dollar budgets to provide recommendations to leadership, support governance activities, and identify improvement opportunities.This position will be responsible for contractor/vendor relationships including review of invoices and purchase orders, managing the development of statements of work (SOW), tracking planned budget expenditures and coordinating the development of presentation materials for departmental level efforts and programs given to UW Medicine Directors and Executive Sponsors. In addition, development of policies/procedures for daily administrative tasks including onboarding, budget submission and travel coordination. In addition, this position will be responsible for the documentation of policies/procedures for daily Analytics administrative tasks including onboarding, budget submission and user access management. Finally, this position will assist in internal and external communications, management of Analytics Group intranet site, coordinating and supporting meetings, supporting schedule and calendar management, and other administrative duties, supporting the Director of Analytics.This position requires independent judgment and collaboration with both internal and external partners to proactively manage, report, and implement the Analytics administrative programs, projects and tasks assigned. This position will also require the ability to navigate complex levels of the UW Medicine environment in addition to working with managers and directors of all UW Medicine entities. This position will have full responsibility for various staff and project functions. The position will be provided access to restricted or confidential information including: employee and patient information, medical center strategic plans and initiatives, financial information (or other sensitive materials and information) and attendance at executive governance meetings. The Analytics Management Analyst will be required to maintain confidentiality and follow strict federal and organizational guidelines.Responsibilities include:Program Management (40%)Plan, organize and coordinate various programs, projects and services involving diverse administrative operations.May administer or manage specific programs, projects and/or services.Recommend and assist in implementing improved administrative methods and procedures. Responsible for meeting coordination and support, and calendar management.Responsible for the management and successful completion of assigned program/project tasks.Manage and implement sub-projects that are integral to larger capital projects.Act as team travel coordinator, scheduling/booking travel and submitting reimbursement documents according to UW and IT Services policies and procedures.Administer team/department application tools (SharePoint, Project Server, mailman distribution lists, etc.) by managing account access and configuration.Manage Analytics Software Licensing Monitoring and Compliance program.Organize high-level meetings involving Division Heads, Division Administrators, and high level Executive Heads of UW Medicine and its affiliates.Manage and maintain Position Control Numbers (PCNs) for all Analytics teams.Coordinate with ITS Administration on Position Control Management policy and processes to align with budgetary approvals and requirements.May act as lead for student interns assigned to operational activities.Program Implementation (30%)Coordinate the deployment of contract arrangements with other organizations and outside vendors. Coordinate FTE support as assigned. Confer with IT units, other UW or UW Medicine departments and may make presentations on assigned projects and programs. Provide staff support to committees or other IT units as assigned.Primary contact for daily operations with external vendors.Design, implement and provide oversight for internal training/onboarding/orientation for ITS Analytics staff.Develop standard operational procedures and policies implementation for Analytics programs.Make supported recommendations and coordination for FTE support to leadership.Develop, maintain and optimize work priorities, processes, methods, projects, and workflows.Design, maintain and coordinate presentation materials to UW Medicine Directors and Executive Sponsors.May be required to present projects and programs to Managers, Directors and Executive Sponsors.Program Analysis and Reporting (30%)Conduct analytical studies and provide statistical data on a variety of programs and issues.Coordinate and expedite reports and program information from departmental input.Develop procedures and forms, formulate recommendations and prepare reports and correspondence. Liaison with other IT units and UW departments to assist in determining methods, procedures and costs pertaining to Analytics services or programs and conduct cost benefit analyses where appropriate.Assist in budget preparation and administration.Develop, write, edit and manage the publication of reports that summarize the key aspects of findings from complex materials, projects, etc. These reports should have the information presented in a manner that is concise, comprehensible and of value in the decision-making process of leadership, policymakers and other audience members.Report progress and track details on assigned tasks to Program and Project Managers.Create program/project documentation, including monthly status report to stakeholders and sponsors.Develop and document standard operational procedures.Develop and manage team documents using version control standards; monitor team compliance.Track and monitor budget performance ensuring accuracy related to complex budgets and invoicing.Using UW Medicine IT Services' ticket tracking system, Service Desk Manager (SDM), track and monitor departmental performance to Service Level Targets (including report out of past performance) for ITS Leadership and Business Operations Stakeholders. Manage vendor/contractor relationships including development of contractor Statements of Work (SOW), purchase orders, and review of invoices. Collect team status data and update status dashboard with relevant information.Monitor and document progress of completion for project activity segments.Contribute to the calculation on monthly/quarterly Performance Improvement (PI) Initiatives.Track and comply with due dates for monthly status and special status reporting. Assist in compilation of monthly status reports for Analytics team.What you'll bring to the table: (minimum requirements) Bachelor's degree in Business Administration or related field or equivalent combination of education/experience.3+ years' administrative experience in a complex matrix organization involving the support of senior executives and the management of various operational activities while demonstrating the following:Computer skills in a Microsoft Windows environment; must include Outlook, Word, PowerPoint.Strong analytical skills.Experience writing, proofing, and editing for grammar, accuracy, and clarity.High level of communication skills in person, over the phone and in email.Experience managing various operational support processes for a team.Evidence of the practice of a high-level of confidentiality.Experience managing multiple complex activities.Financial and/or experience with fundamental budget practices and principals.Successful candidates will also possess:Effective oral and written communication.Fast-paced, self-motivated working style and multi-tasking ability.Excellent interpersonal skills.Excellent organizational and time management skills.Ideally, you'll also have: (desired skills and experience)Proven skills with SharePoint, Tableau or other visualization software, and PowerPoint.Experience managing travel for a team.Experience working on vendor contracts.Experience in a healthcare/IT environment.What are some of the other tidbits that you might want to know?Daily response to customer demands and imposed deadlines is required. Information Technology deadline-driven environment.Interacts with a variety of individuals across University of Washington, and within UW Medicine and ITS specifically.The Analytics team services all UW Medicine organizations – Harborview Medical Center, Northwest Hospital & Medical Center, Valley Medical Center, UW Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. Must learn many organizational structures and cultures and foster collaboration. Available to work off-hours and weekends as needed.The majority of work is performed in an office environment during normal business hours.Ability to communicate clearly in English, both verbally and in writing.This advertised job posting may not include the complete official job description for the role.The application process for UW Medicine positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process (i.e. Work Authorization, Criminal Conviction History, Cover Letter and/or others). Any assessments that you need to complete will appear on your screen as soon as you select
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