The Operations Manager fulfills the creative vision of Music Director, Artistic and Marketing departments of The Philadelphia Orchestra for the concert experience. The Operations Manager is responsible for managing and executing production, operations and logistics of all Philadelphia Orchestra concerts including those at the Kimmel Center, Academy of Music, run-outs, summer festivals and residencies, and on tours. This position is the primary interface with stagehands and Kimmel Center labor relations.
The Operations Manager works closely with the Music Director, Vice President of Artistic Planning, General Manager, Director of Orchestra Personnel, Touring and Logistics Manager, with colleagues in the Artistic and Marketing departments and all external concert venue partners of The Philadelphia Orchestra including personnel at summer venues and on tour.
Plan and oversee all concert production activities of The Philadelphia Orchestra within The Kimmel Center and at other venues (including tours, summer residencies, and run-out concerts): review applicable contracts; rent facilities, equipment and instruments; manage staging and technical requirements and devise stage plots; create supertitles and call cues; supervise stage crew and hire extra stagehand labor as needed.
Manage the work of concert operations including operations personnel, independent contractors, and production partners to execute Philadelphia Orchestra concerts in the Kimmel Center. Identify appropriate contractors for lighting, scenery, staging, and other production requirements, contract with vendors and supervise these services to fulfill the creative direction of concerts and programs within budget and on time.
Manage Kimmel Center space usage for The Philadelphia Orchestra, processing booking inquiries from Philadelphia Orchestra staff including chorus rehearsals and warm up spaces, audition times, tech-holds, receptions, meetings and special events. Ensure current season calendar of events and Kimmel Center calendar correctly reflect Philadelphia Orchestra use and needs. Manage room requests for musicians and maintain sign-up sheet system.
Cooperate and collaborate with members of the Orchestra’s Operations, Artistic, Marketing and Collaborative Learning departments to fulfill the execution of concert planning and creative vision of The Philadelphia Orchestra. Collaborate with Artistic and Marketing departments to determine seat kills, choir loft and stage extension usage. Collaborate with Digital Media, Public Relations and Artistic for interviews, photo shoots, news, live and audio recordings. Collaborate with all departments on residency planning, execution and implementation. Assist and support Touring and Logistics Manager in the organization and execution of travel, lodging and logistics for tours and residencies.
Collaborate with external production partners and maintain these relationships to meet the needs of the Orchestra’s program.
Plan productions with a full understanding of the collective bargaining agreement (CBA) that governs the stagehands and musicians and ensure compliance with the CBA as it pertains to rehearsals and performances. Track contract-stipulated events such as open rehearsals, sound checks and other programmatic dependent counts.
Maintain a strong, collaborative relationship with the membership of the Philadelphia Orchestra and its committees.
Work with media partners to schedule labor and production needs associated with broadcasts, IMAG, audio and video recordings.
Formulate detailed budgets for internal and external productions, performing monthly reconciliations and forecasts and managing internal production budgets. Develop pro forma budgets for potential productions and special projects with outside partners.
Carry out administrative duties including, but not limited to, check requests/invoices, printing and posting of production sheets, photography, filing and archiving of completed programs, ordering production-related consumables, and preparing concert duty reports accurately and on time.
Lead weekly interdepartmental operations and production meetings with Operations, Artistic, Collaborative Learning, Marketing, Communications, Media, and Development departments and Kimmel Center operations. Attend bi-weekly library meetings with Operations and Artistic staff.
Understand Orchestra requirements for technical capabilities, acoustic treatments and amplification requirements in Verizon Hall and other venues and collaborate with others as required for execution.
Maintain a productive working relationship with IATSE Local 8 and the POA.
Draft, edit, proof and distribute season date book and summer date book pages, both printed and electronic versions.
Schedule the concert duty rotation, taking primary responsibility for staffing concert duty.
Bachelor’s degree required plus three (3+) years of orchestra production and administrative experience required. Experience with IATSE and stagehands and strong production and technical design experience in performing arts required. A combination of education and/or training and experience may be considered.
Ability to integrate and execute the creative vision of the Music Director, President and other production partners.
Excellent interpersonal and communication skills, and experience working with and leading teams.
Strong organizational skills with the ability to manage and prioritize simultaneous projects in a fast-paced environment.
Ability to provide responsive delivery of ideas, options, and department communication follow-through with others.
Ability to read music and familiarity with orchestral repertoire.
Experience with analyzing and adapting the technical capabilities and specifications of venues, equipment, and vendors to ensure successful productions.
Working knowledge of Microsoft Office (extensive Excel experience) and OPAS/ArtsVision.
Proven problem-solving skills in a creative environment.
Ability to develop accurate production budgets and schedules, and to work within approved budgets and schedules.
Curiosity, passion and interest in executing productions that may push the boundaries of the concert experience, including but not limited to new media, electronic media, semi-staged opera, and presentations in unusual venues.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to travel off-site, including domestic and international travel, and will perform the essential functions of the job during evening and weekend concerts.
About The Philadelphia Orchestra
Renowned for its distinctive sound, desired for its keen ability to capture the hearts and imaginations of audiences, and admired for an unrivaled legacy of “firsts” in music-making, The Philadelphia Orchestra remains one of the preeminent orchestras in the world.