Summary Statement: The primary role of the Supportive Living & Independent Living Program Manager is to provide clinical management and leadership the Supportive Living and Independent Living Programs located in West Town and Edgewater. In this role, the Supportive Living & Independent Living Program Manager will work to ensure quality service delivery to program participants while meeting programmatic scopes required by funders.
Hire, train and supervise staff and client activities at the programs. Monitor and oversee completion of performance evaluation of staff and ensure provision of quality services. Wherever appropriate, coordinate supervision of Ryan White Grant supported staff with the Ryan White Supervisor.
Ensure that service delivery is performed according to the Chicago House’s mission, policies and procedures, and service philosophy
Provide ongoing clinical supervision and support to staff, in concert with Director of Residential Housing, including case consultation, crisis management, oversight of critical incident reports and behavior contract development, and clinical staffing.
Assess the needs of service recipients; the resources available to meet those needs; and the legal and policy requirements governing service delivery.
Oversee and monitor client activities and resident case plans, and provide clinical direction and intervention as indicated.
Oversee coordination of substance use services within residential housing programs
Conduct Quality Assurance activities with client charts to ensure they are in compliance with the Standard Operating Procedures established by Chicago House, and HOPWA Grants
Oversee Program Quality Management activities in accordance with CDPH, as well as annual program dashboards, client satisfaction survey, and logic models (as required).
Conduct intake interviews and facilitate client admissions.
Oversee the distribution and collection of client satisfaction surveys, work with Director to implement program policies and procedures to respond to client feedback
Conduct and oversee quarterly program chart audits and site visits
Develop and maintain effective working relationships with other service providers, networks and outside consultants.
Work with Chief Program Officer and Director of Residential Housing to ensure that program outcome and indicators are being appropriately met. Create and maintain program outcome reports that can be used to inform program implementation.
Collaborate with Chicago House Property Management to ensure stability of housing for clients residing in the program.
Submit monthly/quarterly/annual reports and other correspondences necessary to report on activities and program participants’ progress.
With assistance from HR Representative and Program Director, assess education, skill development and training needs of staff of residential programs and housing case management, Address interpersonal barriers and strengths in personnel; empower those receiving supervision; offer criticism in a constructive manner; and understand employment and labor laws.
Enhance staff’s ability to perform their jobs by teaching and modeling: technical knowledge and skills; work management and communication skills; and conflict management skills.
Collaborate with Development Department on grant/contract reporting.
Monitor grant/contracts to ensure that they meet the scopes and objectives of the contractors.
Responsible for the development oversight and monitoring of the budget for the program
Provide on-site supervision for Master’s Degree Program interns
Ensure adequate staffing for the SLP program
Maintain all necessary records relating to staffing, resident information and service delivery
Attend staff and program-specific meetings, as required
Serve in role as teacher and mentor to staff by sharing clinical knowledge and experience.
Facilitate group supervision for staff and schedule social work consultant’s monthly visits.
Other duties as assigned
Familiarity with HIV disease; Experience in residential services required
Master’s degree required; Must be eligible for LCSW or LCPC licensure within 1 year of hire.
Must participate in on call rotation which includes remaining on call during evenings, weekends, and some holidays.
Familiarity with HIV/AIDS, Domestic Violence, Family Systems, Substance Use, Mental Health, and LGBTQ Community preferred.
Commitment to Trauma Informed Care, Harm Reduction, and Strength Based-Approaches
Excellent organization, documentation, and computer skills
Strong proven track-record of organization skills required
Demonstrated excellent oral and written communication skills
Team oriented management style
Ability to work flexible schedule
Valid driver’s license and car is preferred
About Chicago House and Social Service Agency
Chicago House was founded in 1985 by a small group of community activists who saw that their friends and family members were losing their homes due to the financial, social and medical challenges associated with HIV/AIDS.
To provide community-based housing and supportive services responsive to the changing needs of individuals and families living with HIV/AIDS.
All Chicago House services are provided without discrimination, and are explicitly designed to respect and preserve the dignity and independence of all clients.
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