Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
This position is full-time and works approximately 37.5 hours per week.
Department Name/Job Location:
This position is in the Department of Vice Chancellor for Operations and Technology Transfer. This position is for the Danforth Campus.
Position provides university oversight in implementing the Dining Services and Nutrition Services programs in accordance with university standards, prudent financial management and in compliance with applicable health regulations and other expectations of the department.� Provides university oversight in managing the operations and financials at the Whittemore House, the university faculty/staff dining club.
PRIMARY DUTIES AND RESPONSIBILITIES:
Manages staff of five:� Campus Nutritionist, Dining Services Manager, Data Coordinator, Equipment Technicians (2).
Manages Dining Services third party contractor including ensuring compliance with contract provisions.
Manages the Whittemore House third party contractor including ensuring compliance with contract provisions.
Provides input on menu creation.
Seeks input from customers including students, faculty and staff.
Works to retain top level rankings for best university food and dining operations.
Leads the student Dining Services Advisory Committee and works with committee to secure feedback and to share new concepts and program changes.
Ensures compliance with applicable regulations regarding food safety.
Ensures policies on food recalls and responses to food allergies and food borne illnesses are updated and followed.
Works with Campus Nutritionist to educate the university community about the importance of practicing good nutrition habits.
Responds promptly and works swiftly to resolve customer complaints/concerns.
Manages recipe documentation process.
Manages mobile ordering and other related apps.
Ensures quality levels via a quality assurance review program.
Ensures that nutrition information is available to customers on all menu items.
Manages Dining Services budget and routinely tracks important metrics in the day to day management of the department.
Ensures the proper and safe operation of Dining Services equipment.
Interacts with Health Department and other government agencies as needed.
Manages the hours of operation at the various Dining Services locations.
Leads in strategy development of Dining Services operations including operating locations, production space, seating space, budget planning and assessment of whether or not to in-source Dining Services.
Remains current on market trends and keeps dining locations appropriately competitive.
Plans for the future, working and updating strategic plan that includes operational goals, future growth goals and facility plans for production and caf�/restaurant� locations.
Maintains, creates and updates departmental policies and procedures.
Works with Campus Nutritionist to ensure the well-being of customers with special dietary needs.
Maintains and improves upon special dietary programs including Kosher, Halal and allergy programs.� Researches the market to remain informed on other developing special dietary programs.
Keeps Vice Chancellor regularly updated on the Dining Services and engaged on strategic decisions in operations including successes, challenges and failures.
All other Dining Services related functions are the responsibility of the Director of Dining Services.
This role will also provide business operations and general financial planning support in the Office of the Vice Chancellor for Operations and Technology Transfer.
Washington University Dining and Nutrition Services is a nationally-leading program consistently rated in the top 10 in the country with a FY17 rating of #3 by Princeton Review. The program is operated through an outsourced partner contractor Bon Apetit who has been with the University since 1998. The program delivered 11.9 million dining related transactions in FY18 with FY17 revenue of $20.7M and personnel of 427 FTE and contract personnel. Dining services operates 12 locations across the campus with a new central location planned for the Schnuck Pavilion as part of the East End. A new caf� will be operated by Dining Services in McKelvey Hall upon completion. Whittemore House, the faculty club is operated through Catering St. Louis (CSL) as a service to the community. Whittemore House has over 1000 members and has been in service to the community since 1969.
Four-year college or university degree with at least 5 years of experience at director level.
Experience managing and working with a third party contractor for Dining Services and with managing a self-op enterprise.
Experience managing other Dining Services locations such as a faculty/staff club at a college or university and/or an executive education conference center.
Experience in developing concepts for and operating new Dining Services locations.
Demonstration of strong financial management in a high volume environment.
Capable communicator, both verbal and written.
Passion for teaching and telling the Dining Services story as a proactive ambassador for the university.
Thrives on providing outstanding service.
Collegial leader with positive approach to life - one who listens intently, thinks logically and critically, negotiates and analyzes well and is capable of making decisions.
Base pay commensurate with experience.
-Retirement Savings Plan -22 vacation days -8 Paid Holidays -Sick Time -Tuition benefits for employee, spouse and dependent children -Free Metro Link/ Bus pass -Free Life Insurance -Health, Dental, Vision -Health Savings Accounts (HSA) -Long Term Disability Insurance -Flex Spending Plan -Other Benefits
Human Resources website (hr.wustl.edu)
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.