New York University Abu Dhabi (NYUAD) seeks to appoint a Director, Campus & Commercial Services to join the Operations team. The Director, Campus & Commercial Services will work closely with the Executive Director of Campus Operations to run the operational services of the University, which will include maximization of commercial opportunity across campus.
The Director will promote the growth and maintenance of income streams; maximize use of the University’s campus and associated facilities, principally the University accommodation, conference and sporting facilities. The Director will lead the creation and delivery of innovative strategies to optimize the University’s utilization of investment in these facilities, s/he will identify synergistic business development opportunities by acting as a University ambassador seeking and engaging with external partners and networks. The selected candidate will play a significant role in ensuring that the designated areas of campus are operated and maintained in the most effective and creative way to support the academic mission of the university and propel the campus into becoming a prominent center of intellectual and cultural activity for Abu Dhabi and the Middle East.
This position will ensure seamless functioning and contract management of the facilities and campus operations encompassing, Food and Beverage, Hospitality, Transportation, Faculty and Student Housing, Retail and Campus services (such as mail delivery, office space, furniture and bookstore), to support the programmatic needs and the institutional mission.
The Director, Campus & Commercial Services will establish performance standards and specifications, and will enforce contract requirements for outside contractors responsible for providing services that fall under NYUAD scope. S/he will develop, negotiate, and supervise, service-providers and custodial service contracts related to areas that fall under NYUAD scope.
Responsible for the management of NYUAD service contracts, including food and beverage, transportation, bookstore, subcontractors of the contractors and other contracts
Responsible for ensuring active community use of the campus while maximizing financial benefits
Promote the growth of income streams from synergistic campus wide food and beverage provision
Oversee the management of housing for all non-student residential buildings on the Saadiyat campus
Prepare and tract annual budget and expenditures; submit various forms reports, correspondences, budget documents, plans, records and presentations and direct monthly tracking and reporting of all assigned activities
Oversee the management of performance of workers of the third party vendor that performs the food and beverage provision throughout the campus
Oversee the management of a staff of professional and non-professional employees
Attend meetings with Tamkeen, with other UAE and AD government organizations with NYUNY and with other third parties as well as internal meetings
Direct the service provision of all academic, administrative and auxiliary buildings; give technical assistance and advice on service related issues; inspect, investigate complaints and resolve issues related to campus services and housing
Develop and implement departmental policies and procedures and identify and manage departmental risks in the service areas
Minimum 10 years of experience in operations and service management, preferably within higher education, and at least three years of experience in the UAE
Extensive experience of hotel, catering or hospitality management at a senior level
Significant experience in a relevant commercial management discipline
Extensive experience in managing diverse groups of employees in a wide range of occupations
Extensive experience managing service contractors and their employees
Significant background in delivering successful commercial solutions, identifying and implementing new income generating opportunities
A sound knowledge of financial management, including experience of forecasting, formulating and managing income and expenditure budgets in a commercial environment
Experience and understanding of service management delivery challenges and opportunities within the University sector
Experience in in monitoring of individual and team objectives and conducting Performance and Development Reviews
Ability to deliver at a strategic level while effectively managing operational performance of commercial units
Demonstrate ability to negotiate conflict, build and maintain constructive working relationships with people at all levels of an organization.
Capacity for flexible thinking with excellent judgment, initiative, and accountability
Demonstrate maturity, mental resilience and a level-headed mindset;
Excellent interpersonal, verbal, and communication skills.
Ability to effectively integrate and manage complex projects in a multicultural environment
NYU Abu Dhabi is a degree-granting research university with a fully integrated liberal arts and science undergraduate program in the Arts, Sciences, Social Sciences, Humanities, and Engineering. NYU Abu Dhabi, NYU New York, and NYU Shanghai, form the backbone of NYU’s global network university, an interconnected network of portal campuses and academic centers across six continents that enable seam...less international mobility of students and faculty in their pursuit of academic and scholarly activity. This global university represents a transformative shift in higher education, one in which the intellectual and creative endeavors of academia are shaped and examined through an international and multicultural perspective. As a major intellectual hub at the crossroads of the Arab world, NYUAD serves as a center for scholarly thought, advanced research, knowledge creation, and sharing, through its academic, research, and creative activities.