Job Description: The GWB Tech Asia COO is responsible for business operation functions and all non-technical elements of the performance for the GWB Tech Asia organization. The COO is a key member of the GWB Tech Asia Senior Leadership Team and has dual reporting to the Asia GWB Tech Executive and the global Business Support Exec. The Asia GWB Tech COO ensures that all administration and control functions are executed in the Asia region in a consistent, controlled and efficient manner, and in line with the global GWB TECH organization.
Financial management and reporting:Responsible for regional management and governance of expenses and cost forecasting. The COO drives a cost efficiency culture across the Asia GWB TECH organization, with spend optimization and forecast accuracy as core drivers, while ensuring alignment to global cost management governance.
Chief of staff:Responsible for all aspects of staff management (including employees and contractors) and reporting. Responsible for employee engagement, mobility and learning programs for GWB TECH Asia.
SEA CTO coverage:In addition to GWB Tech coverage, COO group also provides coverage for the CTO role for SEA where it manages all of the management routines and reporting for SEA CTO role and also acts as the main coordinator for all regulatory related activities across LOBs.
Vendor Management:Manages relationship, governs and controls vendors providing GWB TECH Asia services. The role ensures that vendors are delivering services according to contractual agreement and SLAs, and are adhering to the firm's policies and standards.
Technical Change Management process:Governance and management of the technical change management process across technology functions in Asia. The team ensures that all technical changes on the technology infrastructure or applications are formally logged, evaluated, approved and executed, and provides metrics and reporting.
General governance, reporting and metrics:The COO is responsible for the liaison and consistency of the various GWB TECH functions in the region and globally, and creating a consistent view of the GWB TECH organization in Asia. The COO team produces various business reports and metrics, for regular reporting of GWB TECH Asia performance to the Asia Technology & Operations executive, and the Lines of Business in the region. The COO ensures that global processes are adhered to in the Asia region.