SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Director of Operations for SMG-Wilmington Convention Center in Wilmington, NC. The Director of Operations is responsible for the daily activities required to run, maintain, and service the facility and/or the events by performing the following duties personally or through subordinate supervisors:
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
Directs, supervises and schedules all aspects of Operations, including Engineering; Building and Grounds; Technical Services; Event Services, including ADA compliance; Public Safety; Security; Custodial Services and Parking Departments
Coordinates the Operations activities with other departments and event related contractors to assure facility readiness and smooth operation of events
Implements and updates facility rules, regulations, policies and procedures
Provides clear, concise, and timely communication of directives to other departments
Ensures that Operations Department receives pertinent information for the most effective use of the facility and staffing
Oversees maintenance of the Physical Plant, systems, equipment and vehicles
Assists in the preparation of the Annual Operating Budget and recommends a capital budgets for 1-year and 5-year long-range repairs and improvements to the facility
Authorizes the requisition of equipment and supplies within budget guidelines
Provides yearly inventory of all equipment
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed
Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures.
Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
Works closely with the General Manager in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy
Negotiates with vendors, unions, contractors and/or service providers
Develops and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all Corporate and governmental regulations
Acts as liaison to public utility, environmental, and energy agencies. Assist GM in implementation of any energy saving guidelines
Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements
The Director of Operations manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance, Operations, Production, Engineering, Carpenters, Electricians, Plumbers, Technical Services, Event Services, Public Safety, Security and/or Parking Departments. Is responsible for the overall direction, coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's Degree from technical college with major in Management or Maintenance Engineering
Minimum of 2 years’ experience in Supervising or Managing in a similar facility
Additional experience may be substituted for education
Supervisory experience required
Skills and Abilities
Excellent organization skills
Ability to prioritize and to handle multiple projects simultaneously
Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
Ability to effectively supervise staff
Professional presentation, appearance and work ethic
To perform this job successfully, an individual must have working knowledge of spreadsheet software and work processing software and be proficient in Microsoft Word and Excel.
Ability to work with limited supervision and as a team member
Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to walk extensively, occasionally required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds.
This position requires work inside and outside of the building and some exposure to adverse conditions.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
This position offers a competitive salary and benefit package. Please send a copy of your most recent resume and cover letter which includes salary requirements to:
Karen Donoghue SMG- Wilmington Convention Center 300 Conshohocken State Road, Suite 450 West Conshohocken, PA 19428 Fax Number – 610-729-1592 Email Address- email@example.com
Applicants that need reasonable accommodations to complete the application process may contact- 610-729-1074.
SMG, the world leader in venue management, marketing and development, was founded in 1977 with the management of our first facility, the Louisiana Superdome. We soon grew to manage convention centers, exhibition halls and trade centers, arenas, stadiums, performing arts centers, theaters, and specific-use venues such as equestrian centers. SMG’s clients benefit from the company’s depth of resource...s and its unparalleled expertise, leadership, and creative problem-solving. Our successful growth has been built on the many partnerships, relationships, and resources we have developed with our clients — both municipal and private. This unique combination of resources, relationships, and expertise has allowed SMG to define and refine the industry throughout its history. Our ownership and team of dedicated corporate support personnel make us unrivalled in the field of private facility management.