POSITIONSUMMARY: Assists the Director Technology Support Services in developing and measuring metrics for to define the success of the unit and manages IT projects. Plans, implements, and manages the technology support services for the campus, including the campus' computer network to ensure the timely and efficient delivery of technology-related services that meet the needs of faculty, staff, and students.
Manages the Information Technology Department and supervises staff assigned to the end-user support, media and computer services functions of the campuses. Coordinates and helps ensure the technical success of the campuses open access computer labs and academic labs. May directly supervise the campus open access computer labs.
Oversees the development of computer planning, acquisition, installation and maintenance for all computer equipment at the campus and infrastructure technology needs at the campus.
Provides professional expertise and comprehensive technology information to faculty, staff and students; consults with faculty and staff for information and recommendations regarding computer networks, hardware, software and media.
Assists campus leadership in implementing the campus computing plan.
Serves as the campus representative or chair on governance committees.
Develops and coordinates the annual Campus Infrastructure budget request. Assists with development and implementation of capital planning for campus, department, and student computing facilities to assure technical compliance and interoperability with District technology standards. Assists Director Technology Support Services with the building of techfee budgets.
Develops, recommends, implements and manages the departmental budget.
Ensures that end-user technical and software documentation is compiled and maintained.
Manages the support, hardware/software purchases, maintenance and security for all campus personal computers technology connected to the college and campus network.
Develops and prepares departmental operating procedures, annual goals, reports as requested.
Administers maintenance, service and support agreements for college computer technology.
Performs normal supervisory functions: trains, instructs, assigns work to staff, recommends transfers, promotions, wage increases, terminations; arranges for additional help or overtime; explains and enforces college policies, safety rules and regulations; evaluates performance. May have mentorship and training responsibilities for academic and open lab staff.
Oversees day-to-day operations of the College helpdesk, ensuring quality standards are met, and the College is provided with flexible service able to meet the needs of faculty, staff and students at all locations. Coordinates with other departments that offer and support technology to ensure that support needs are being addressed and the knowledgebase remains current. Develops and maintains necessary documentation, knowledge base and scripts for providing support on College systems.
Working with the Director Technology Support Services, provides management and supervision of TSS IT projects occurring districtwide. Ensures plans and specifications are met by assigning technicians and outside contractors. Includes holding project status meetings, making onsite visits to inspect projects, provides regular project status reports and ensure plans and specifications for projects are met.
Master's degree or equivalent and over 5 years relevant full-time experience OR Bachelor’s degree or equivalent and over 7 years relevant full-time experience. Requires knowledge of computer hardware and software for networked systems using Windows and MacOS operating systems; general knowledge of network administration; general knowledge of management and supervisory practices. Project Management experience.
St. Louis Community College is the largest community college system in Missouri and the second largest institution of higher education in the state with current credit enrollment each semester of almost 30,000 students. The College is accredited by the North Central Association/Higher Learning Commission. The College includes four campuses, three education centers and district administrative offices enrolling 20,000 students. We offer 15 college-transfer and 90-plus career programs in the areas of art and design, business, civil and community service, engineering and technology, health and office professions; plus continuing education, developmental, and business/industrial training programs. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff
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