The San Diego Symphony (www.sandiegosymphony.org) is a vibrant centerpiece of the cultural life of San Diego, its musicians serving as links throughout the community and the orchestra itself providing a vast central array of concerts for all musical tastes and ages. The Symphony seeks a creative and experienced individual for the position of Vice President of Operations to deepen ties with its community and expand the education opportunities afforded by the platform of a major symphony orchestra.
The Symphony’s ties with its community are of long standing. It performed its first concert in 1910 under the leadership of its first music director, Buren Schryock, who continued to lead the Symphony prior to America’s entry into WWI. In the mid-1920’s, under the direction of Nino Marcelli, a gifted educator, composer and conductor, the Symphony acquired the name “San Diego Symphony.”
In 1929, the orchestra’s current home was built as the Fox Theater, a luxury movie theater in the French Rococo Style. The theater was acquired by the Symphony in 1984-85, renamed Copley Symphony Hall and restored to its original grandeur. Further renovations to the lobbies, bathrooms and other spaces were completed in 2014, and the entire performance venue was named the Jacobs Music Center. The concert hall accommodates 2,231 patrons.
In addition to its performances in Symphony Hall, the symphony serves as the orchestra for all San Diego Opera productions throughout its season at the Civic Theater. The Symphony’s current summer home is Embarcadero Marina Park South, and a new summer venue called the Bayside Performance Park is in the planning stage.
The San Diego Symphony, which is comprised of 82 full-time professional musicians, has achieved remarkable artistic growth and met a wealth of organizational challenges over the last decade. It stands ready to launch into a new era of cultural, community and artistic success. The 2016-17 season began with the search for a Music Director to provide new leadership for artistic exploration and development. As the result of an extensive search, Rafael Payare will conduct his his first performance in January of 2019 as Music Director Designate, and will begin as Music Director in September, 2019. Martha Gilmer was appointed Chief Executive Officer in October of 2014. Her leadership is guiding a nimble culture, enabling the organization to respond with new ideas and a great deal of energy. This is a moment to engage others in the city and its surroundings and ensure that the San Diego Symphony is a key partner in shaping the future of San Diego, from its vibrant downtown performance spaces to its community centers, schools, hospitals, libraries, and other places where its citizens gather.
The Symphony is thus poised to take on a larger role in the fabric of the community. It aspires as well, through successful innovative programming and creative partnerships, to become a beacon for performing arts institutions nationally and internationally.
VICE PRESIDENT OF PRODUCTION AND FACILITIES SUMMARY DESCRIPTION:
He or she will be a member of the senior management team with overall responsibility for leading multiple initiatives and collaborations with various constituencies, both internal and external to the institution. The VP will have substantial oversight in several key areas: orchestra operations, strategic management, concert production and facilities management. Each area involves leadership of both internal and external colleagues, associates and outside consultants and contractors
Responsibilities include the direction and management of orchestra productions, orchestra personnel, contract negotiations, event and facilities management, as well as being a key team member for the building of a new outdoor facility for the San Diego Symphony (SDSO). The Vice President will lead the efforts to ensure that all aspects supporting the SDSO provide outstanding service to the music, the patron experience and its venues. Individuals reporting to the VP will include: Director of Facility Operations and facilities staff, Director of Production, Orchestra Personnel, Front of House staff, and IATSE stagehands.
Collaborates with the CEO, Music Director, Vice President for Artistic Planning and other Vice President level partners to ensure a vibrant, safe, engaging, efficient experience and environment for audience and staff.
Maximizes opportunities for revenue generation and/or cost control to ensure a balanced budget without compromising the artistic product or the terms and conditions of the musicians’ Collective Bargaining Agreement and labor relations with other unions.
Serves as ex officio member of board committees such as Executive, Finance, Facilities, Strategic Planning and Bayside Performance Park task force. Attends meetings of Board of Directors and Executive Committee. Serves as staff liaison to Orchestra Committee.
Maintains a thorough knowledge and understanding of the Collective Bargaining Agreement and ensures compliance with CBA scheduling and work rules.
Oversees collective bargaining process, including research, strategic planning and implementation.
Supervises orchestra personnel issues and negotiates individual contracts for musicians.
Oversees audition process with Music Director and Personnel Manager.
Assures that the schedule conforms with the CBA.
Works with artistic administration, Jacobs Music Center and Bayside Performance Park management, marketing and education to ensure excellent communication and integrated work across departments.
Maintains relationship with local AFM musician’s union
Works with SDSO committees; negotiates union contracts as part of the negotiating team. Holds timely meetings to anticipate needs rather than react to complaints.
Manages and communicates general information and new policies to the SDSO.
Oversees and ensures compliance with SDSO, orchestra and production budgets.
Ensures that all concerts are produced so that SDSO members can perform at a high level of excellence.
Implements major instrument and equipment purchases and stage modifications.
Assures appropriate maintenance and care of SDSO owned instruments such as pianos, the organ, harpsichord, etc.
Oversees operations of all SDSO tours, run-outs, and other off-site concert events, including development and management of touring budgets and logistics.
Supports electronic media projects where recordings and SDSO images require approval per the Collective Bargaining Agreement and industry standards. Includes all recording activity, radio broadcasts, television broadcasts, television commercials, social media activity, etc. Knowledge of IMA and any other relevant contracts.
JACOBS MUSIC CENTER: FACILITIES, FRONT OF HOUSE & PATRON EXPERIENCE
Ensures that Jacobs Music Center meets the unique needs of the SDSO, the orchestra musicians, conductors, and guest artists.
Leads a team comprising the Director of Facilities, House Manager, and security.
Oversees all Jacobs Music Center maintenance, engineering, and repair, including all capital improvement projects to ensure the integrity and effectiveness of the building’s physical systems. Oversees all vendor contracts related to maintenance and projects.
Creates and maintains a long term capital improvement plan.
Approaches all capital projects related to preservation, restoration, and renovation as appropriate to maintain operations.
Oversees budgets for building operations, facility improvements, facility rentals, salaries, retail, and food services and identifies opportunities to maximize revenues from known and new sources.
Collaborates with the SDSO Operations team and stage crew to ensure excellent service to rental customers.
Oversees the relationship with parking facilities for patrons and employees.
Directs and manages the Jacobs Music Center Emergency Preparedness Program to ensure the safety and security of the building, its contents and occupants, including patrons, musicians and staff. Ensure policies & procedures are current and that appropriate training and drills are conducted as required.
Coordinates and implements local, state, and federal regulations including workers’ compensation, labor relations, Occupational Safety and Health Administration, Americans with Disabilities Act compliance, and other regulations governing the operation of Jacobs Music Center and the Bayside Performance Park.
Previews and oversees all venues where the orchestra performs.
OUTDOOR VENUES: CURRENT SUMMER SITE, AND NEW BAYSIDE PERFORMANCE PARK
Oversees the concert production and collaborates with senior staff on all activities at the current summer site at the Embarcadero Marina Park South
Serves as team member as we work toward the building the new Bayside Performance Park. Critical partner on matters of funding, budgets, schedule and technical requirements with appropriate administrative staff, consultants and contractors.
With the Chief of Staff, develops the business model for the Bayside Performance Park working together with the CFO, Marketing, Artistic and potential outside programming consultants.
Maintains policies and procedures to ensure the safety and security of the BPP facility, contents and patrons, musicians and staff. Audit systems and processes for effectiveness.
Develops and maintains productive working relationships with local institutions and governmental authorities (i.e., Convention Center, Port of San Diego, City of San Diego, etc.) particularly in the areas of property management, traffic, patron parking and event coordination.
Collaborates with Sales & Marketing and Institutional Advancement in developing and implementing key customer service initiatives to enhance the patron experience at the new facility.
Will be responsible for operational and fiscal management of Bayside Performance Park.
Leads strategic efforts to ensure that the patron experience at Jacob’s Music Center and the Bayside Performance park exceed expectations with respect to visitor amenities including parking, food & beverage, accessibility retail store, etc.
TOTAL PATRON EXPERIENCE
Working with Marketing leadership, provides leadership and direction to Facility Sales, Concert and Events, House Management, Ushers, and merchandise to ensure excellent patron experiences.
Oversees standards for food, beverage, and front-of-house operations and provide ongoing volunteer and professional development and training to consistently achieve those standards.
Oversees the safety and security of the facility and its occupants as designated during concerts and events and/or regular business hours.
Sets and manages appropriate sales targets for revenue areas (rental, food service, and retail business). Regularly reviews and implements changes in order to maximize revenue opportunities.
Aligns management, training, and development activities with the performance appraisal process.
Oversees consultant for Food & Beverage and manages the collaborative relationship with the contracted catering services to ensure contract compliance, revenue maximization, excellent quality of food and service, productive working relationships, and a positive impact on the operations and physical integrity of the building.
Ensures highest quality of artistic production for every performance including SDSO, chamber presentations, rentals, film series, education, and any other use of the Jacobs Music Center, the Bayside Performance Park, and other venues in which SDSO presents or performs.
Oversees the hiring of additional concert production staff as needed including stage managers, lighting designers, video directors etc.
Negotiates contracts with IATSE and any other relevant unions.
Passion for creating superb experience for audience, orchestra and administration.
5 or more years of experience performing similar work in an orchestra or performing arts center required.
Strong managerial skills, including demonstrated leadership ability and productively reacting to and resolving emergency situations in a timely manner.
Outstanding interpersonal, communication, and customer service skills to successfully interact with multiple constituencies and diverse groups of people.
Focused attention to detail with strong affinity for numbers and the ability to prepare and manage departmental budgets in excess of $10 million. Entrepreneurial spirit and ability to maximize revenue and cost-saving opportunities.
Knowledge of regulations governing the operation of public buildings.
High degree of initiative, poise, and confidence when it comes to communicating and working with senior leadership.
Excellent administrative, management and leadership skills to lead a combination of facilities management, events staff and retail operations.
Superior oral and written communication skills are essential, along with the ability to work with a diverse group of people.
Understanding of emerging technologies in media, performance and recording. Knowledge of Integrated Media Agreement (IMA) and other electronic media agreements.
Ability to prioritize projects and handle many details under pressure.
Demonstrated independent, mature judgment; convey a professional image and attitude.
Possess above-average proficiency in word processing, spreadsheet packages, e-mail and other software programs.
Ability to work a flexible schedule including evenings, weekends and holidays.
Demonstrated independent, mature judgment; conveys a professional image and attitude.
Obtain and maintain active First Aid, CPR and AED certification. Ability to assess and calmly lead others in emergency situations.
Employer will assist with relocation costs.
About The San Diego Symphony Orchestra
HC Smith Ltd is a retained executive search and consulting firm. For more than 25 years, HC Smith Ltd has been recognized as a very successful family-owned boutique firm. Our business and our passion is people. We serve a broad range of clients, from Fortune 500 companies to world-class orchestras and museums, as well as institutions in the public and educational sector. Consultants include Principals Herbert Smith and Becca Smith along with Senior Consultant, Judith Frankfurt and Project Manager, Suzanne Wilson.