At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our Primary Care team and discover how your talents can change lives. Yours included.
Practice Administrator II will be responsible for:
Managing daily operational efficiency and coverage for assigned clinical areas by organizing work and work methods to ensure efficient use of staff time and equipment.
Monitoring key performance indicators for assigned clinical areas and actively pursuing projects designed to boost operational performance.
Collaborating with HR, Department Administrator and physician/nurse leaders, and managing human resources effectively through efficient staffing, coaching and development of staff, and setting and maintaining high work standards. Delegating authority, responsibility and work appropriately among subordinates.
Preparing and monitoring the department/program operational schedules together with physician/nurse leaders. Monitoring operational and financial targets and variations in line with budget expectations.
Operating as Subject Matter Expert in areas involving, appointment scheduling, visit encounter template development, patient requests received via phone or online, referral management, and administrative support for specific care providers.
Collaborating with Hospital Compliance, physician and nurse leaders, to manage compliance with government regulations and 3rd party payer requirements.
Engaging patients and families in troubleshooting and resolving difficult situations or challenging requests.
Acting as administrative liaison between the department/program and hospital departments which may include ISD, Facilities, Marketing, outside vendors and contractors. Serving as principle liaison to any other hospital on joint matters and shared programs. Serving on hospital task forces and committees, as appropriate.
Directing and developing staff to look at service delivery workflows and processes and identifying opportunities for improvement.
Managing direct reports for all key activities including, day to day support, staff scheduling, performance reviews, and staff professional development plans.
To qualify you must have:
Bachelor's Degree in Business, Healthcare Administration or related field required, Masters preferred
Minimum of 5 years experience including at least two years of supervisory or management experience. Additional years of experience may substitute for a degree
Knowledge and skills necessary to solve complex problems in the areas of clinical/research operations, business planning, financial management, marketing, personnel and information systems management
Ability to effectively manage the employees within assigned unit/department and to influence and negotiate with peer level managers on issues and programs that impact assigned unit/department. Work requires effectively dealing with conflicting views or issues and mediating fair and workable solutions
Lean Six Sigma and process improvement experience highly preferred
BCH offers competitive compensation and unmatched benefits including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.
BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Internal Number: 2830246
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.