Duties for the Common Use Coordinator function include a variety of day-to-day activities of airport terminal common use facilities to ensure optimum usage and service levels by tenants. Routine activities include the management of: airline scheduling, aircraft gate resources, passenger check-in counters, baggage carousel usage, and flight information displays. This position interacts heavily with airport operations, airlines, and vendors while collaborating with outside organizations, government agencies and command center staff. The Common Use Coordinator will manage the Airport’s Management System (AMS), analyze flight data, provide necessary reports, and input airline flight schedules for tenants utilizing the common use platform. Essential functions of the position include monitoring customer service and common use facility operations, working closely and coordinating all activities of the common use terminal systems, tenant and service contractor use. This coordinator position will assist in the development and implementation of operational policies and procedures to ensure efficient common use.
Three years of progressively responsible experience in airport activities or a technically specific area, one year of which must have been in a supervisory capacity.
Positions may work irregular hours, second and/or third shifts, weekends, holidays, and evenings.
Positions may work outside in a variety of environmental extremes such as heat, cold, rain, air pollution, and dust.
An equivalent combination of related experience and education may be considered.
The following list is not all inclusive, but are TSA general factors for disqualification of employment for working at Phoenix Sky Harbor International Airport. Other factors will be assessed that may also lead to disqualification. Qualified candidates should consider these factors when applying. Aviation Employment Disqualifiers
PREFERRED QUALIFICATIONS – The job requirements listed above, plus:
Exceptional oral and written communications skills.
Demonstrates results focused and solution-driven approach to problem solving.
Advanced situational awareness and conceptual skills to maximize the efficient use of Airport common use facilities.
Exceptional decision-making skills and proven ability to take ownership of day-to-day operating issues.
Excellent computer, data entry, and analytical skills with an ability to function in a communications/call center-type environment.
Experience interpreting airport rules and regulations pertaining to airport operations, including Federal Aviation Administration, Customs and Border Protection and Transportation Security Administration regulations.
Knowledge of airline flight scheduling information, FIDs, BIDs, GIDs, and similar common use, passenger facing information.
Industry credentials such as A.C.E., C.M., etc. are desired.
Internal Number: 25230
About City of Phoenix
The City of Phoenix is a four-time recipient of the "All American City" award, Governing magazine's only "Grade A City" in 2000 and the 1993 winner of the Carl Bertelsmann prize "Best Run City in the World". It has over 15,000 employees and values the diversity of its community and is a equal opportunity and affirmative action employer. Some of the benefits include: Medical and Dental Insurance, Life Insurance, Annual Vacation and Sick Leave, Educational Reimbursement, Deferred Compensation Program, and Retirement Plan.