University Description: The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description: This is a full-time, temporary, benefit-based position with an anticipated assignment end date of December 31, 2019.
Perform a variety of duties within the Parking Services office. Provide information in a clear, precise and professional manner to students, staff, faculty, and visitors regarding general parking rules, and reserved spaces for special events. Respond to all reserved parking inquiries in a professional and timely manner. Create and maintain reserved parking request logs. Assist with the planning and implementation of major campus-wide events. Coordinate and implement all other events and projects as assigned by the Parking Services Supervisor and/or the Assistant Director. Provide information and assistance to patrons as needed; operates portable radios. Enter Event Management System (EMS) requests into system and follow up on requests. This position operates under the general supervision of the Operations Supervisor. This position provides system and office training and gives work direction to department staff in the absence of the Assistant Director and Parking Service Supervisor.
Duties and Responsibilities
Work closely with various department managers with regard to special events, including: athletic events, weddings, funerals, conferences and student organizations. Ensure parking for each event is handled promptly and with accuracy.
Arrange necessary signage, flags, barricades, maps or permits needed for any parking purposes or events; ensure correct verbiage is used on all written materials, such as professional sporting events, concerts, dignitaries, etc.
Maintain and assign reserved parking spaces for special guests using Event Management System (EMS) software.
Coordinate reserved permit, special visitor, conference, vendor and contractor parking according to established policies and procedures; informs requesting parties of accommodations and limitations; provides necessary permit, pass or decal. Additionally, process payment as needed for these permits
Process each event requests with awareness of the impact it may have on the campus.
Provide general campus information and assistance to University students, staff, faculty, administrators, guests and visitors; handle parking and traffic complaints and concerns of campus community and guests with tact and diplomacy.
Using NuPark software application, enter written parking citation and appeal data; import Cashier Office payment report.
High attention to detail in regards to the needs of the kiosks and office (permits, office supplies, etc.)
Give daily direction and assignments to student employees as needed.
Process parking permit refunds within the university cashiering system.
Assist system analyst with updating website information for Parking Services.
Assist in creating links for special event permits as necessary, to be sent to event coordinators as necessary.
Coordinate Security Staffing Company as needed for special events. This includes placing the initial order with Security staffing company, confirming with the event coordinator, and ensuring that Security staffing company as well as the campus staff (kiosk, office staff, and Public Safety) are aware that Security staffing company has been requested.
Provide general office support, including but not limited to: answering phone calls, issuing permits (both printable and sticker), handling questions from students, faculty, and staff as necessary, and completing any other tasks as needed.
Promote sustainability efforts of the University by promoting the use of rideshare programs, such as Zimride and SuperShuttle.
Other duties as assigned.
Job Requirements: Minimum Qualifications:
High School diploma or equivalent GED; AND
Three years of general office or customer service related experience.
Any equivalent combination of education and progressively responsible experience, with additional education work experience substituting for the required on a year-for-year basis.
Performance Expectations: Knowledge, Skills and Abilities
Ability to initiate, coordinate, oversee and complete various projects with minimal supervision.
Skill and ability to communicate effectively on the telephone, in person and in writing; possess excellent interpersonal skills including tact and diplomacy to work with a diverse campus community, including parents, students, trustees, administrators, staff employees, visitors, guests, and vendors; possess skills in conflict resolution, decision-making, and implementation skills; skill and ability in current general office methods and practices.
Skill to organize and prioritize work to meet deadlines and manage time effectively with flexibility to adapt to changing conditions; ability to remain calm under pressure; think clearly and logically using sound judgment; ability to multi-task as necessary.
Familiar with University policies and procedures as well as Parking Rules and Regulations
Ability to set priorities that accurately reflect the relative importance of activities or job duties in the general office.
Ability to effectively carry out event goals in a manner that enhances the image of the University.
Ability to effectively multi-task, while ensuring that excellent customer service is provided at all times.
Demonstrate integrity, dependability, sound judgment, team building, and resourcefulness to establish and maintain collaborative, positive and effective working relationships with multiple diverse constituency groups.
Excellent skills in the use of specific equipment and tools as identified below.
Special Conditions of Employment: Must be able to work flexible hours including occasional overtime as needed.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Posting Salary: $17.50-$18.75 per hour; Excellent Benefits.
The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a 12% retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Special Application Instructions: Resume Required, Cover Letter Preferred
Additional Details: Hours: 37.5 hours per week; Monday-Friday, 9am-5pm *Must be able to work flexible hours including occasional overtime as needed.
Closing date: Open until filled
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is committed to academic excellence, Catholic intellectual and social traditions, and providing a top-notch liberal arts education for scholars of all faiths. USD is located on 180 acres overlooking the city of San Diego, Mission Bay and the Pacific Ocean. The campus is renowned for its beauty, and features Spanish Renaissance-inspired architecture.
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