Job brief The Director of Operations directs the day-to-day operations of the venue, including Engineering; Building and Ground Maintenance; Technical Services; Housekeeping; Set-Up/Changeover; Risk Management and Public Safety including ADA compliance by performing the following duties personally or through subordinate supervisors:
Essential Duties and Responsibilities Oversees overall daily operation and maintenance of the arena and all systems. This includes HVAC, sound, lighting, fire protection, life safety, workplace safety, scoreboard, equipment, equipment inventory, vehicles, housekeeping services, etc.
Oversees the operation of event set-up and tear-down, i.e. basketball floor, stage risers, chairs, signs, banquet functions, etc.
Ensures venue cleanliness for all daily, pre-event, event and post event time frames. Works with in-house housekeeping staff and any third party services in consistently maintaining a spotless venue
Provides overall administrative planning, direction, and policies to direct reports, assuring the highest quality service program to assure booking/rebooking of events by fostering and promoting venue patronage, usage and positive imaging for the Bert Ogden Arena and HEB Park.
Handles client & tenant relationships, addressing issues, and proactively resolving problems to provide a consistent promoter and artist experience
Completes emergency repairs in a efficient and timely manner
Works with cross-functional departments to craft annual event operating budget and individual event budgets
Investigates, analyzes and resolves operational problems and complaints. Conducts periodic staff meetings to discuss procedures, problems and policy changes
Develops and implements comprehensive preventative maintenance program and work order system
Works closely with the President in the preparation and negotiation of Service Agreements. Reviews contracts for compliance with events and /or government specifications and suitability for occupancy. Negotiates with vendors, contractors and/or service providers
Knows and ensures all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations and emergency procedures are followed
Develops program to train all employees on Fire/Life Safety, Emergency and OSHA Procedures
Facilitates all housekeeping training (haz-mat, bloodborne pathogens, etc.) and administers all the housekeeping checklist to ensure compliance
Develops and implement preventive maintenance schedules, emergency procedures, safety and risk management policies in compliance with all Organization and governmental regulations
Responsible for all venue capital procurement including developing, maintaining, updating all capital plans both short-term and long-term
Coordinates and oversees special projects, such as construction, remodeling or expansion. Plans and directs outside vendors/contractors work to assure compliance with contracts and safety requirements
Supervisory Responsibilities Manages subordinate supervisors in any of the following departments: Changeover, Housekeeping, Maintenance Operations, Production, Engineering, Carpenters, Electricians, Plumbers, and Technical Services Departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience Bachelor’s Degree from technical college with major in Business Management or Maintenance Engineering or related field preferred or equivalent combination of education and experience Minimum of 5 -7 years experience in Supervising or Managing in a sports and entertainment venue in an operationally focused role Experience in overseeing housekeeping department in a large facility Appropriate technical expertise in areas of HVAC systems, plumbing systems and facility maintenance; experience with automated building systems is preferred Ability to read and understand blueprints and other technical documents, as well as an understanding of building codes/life safety regulations Knowledge of boilers, chillers, refrigeration and ice making (if applicable) helpful
Skills & Abilities Excellent organization skills Excellent communication, organizational and interpersonal skills required Must have the ability to manage in a fast-paced, diverse environment with focus on Client and Guest Services, entrepreneurship and building & growing a strong business is essential Maintain a professional, cooperative working relationship with City officials, clients, employees, exhibitors, patrons, and others encountered in the course of employment Professional presentation, appearance and work ethic Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours Computer Skills To perform this job successfully, an individual should have extensive knowledge of Microsoft Office, including Excel and must be able to learn Maintenance Manager software program.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is required to walk extensively, required to kneel, climb to high walkways or balance. The employee must occasionally lift and/or move up to 50 pounds. This position requires work inside and outside of the building and some exposure to adverse conditions.
About Bert Ogden Arena
Bert Ogden Arena is an indoor arena in Edinburg TX. The arena officially opened in August 2018 and currently houses the Rio Grande Valley Vipers of the NBA G League. The arena seats nearly 7,700 which can be expanded to 9,000 for concerts.
H-E-B Park is a soccer-specific stadium in Edinburg TX. It serves as the home of the Rio Grande Valley FC Toros of the USL Championship, the second level of the US/Canadian professional soocer pyramid. Rio Grande Valley Football club is affiliated with Houston Dynamo, of Major Leauge Soccer. The stadium has two stands with orange seats covered with a roof and a capacity of 9,735.