CBRE is looking for a Design Quality Program Manager to work for a large technology client in New York City.
The Design Quality Program Manager is responsible for tracking and managing our client's many building design and construction projects using dashboards and other metrics / KPI tracking tools.
The Design Quality Program Manager will work with internal Engineering and Data Center teams to drive Design Quality initiatives and reviewing construction RFIs in efforts to improve design quality and gaps. This is program level initiative, not an individual project level. Therefore, knowledge and use of typical program level metrics or KPIs will be helpful. This role will work closely with a team of cross-functional stakeholders across the organization, helping client and other relevant stakeholders to develop, optimize and oversee our quality data systems.
The Design Quality Program Manager will work independently with minimal guidance and proactively use available resources to meet deadlines and complete tasks. On a day to day basis, the individual will compile program needs, manipulate and analyze data, track trends, look for improvements, and deliver visual representations to optimize program needs and results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Understanding of General Contractor's Request for Information (RFIs)
Great communicator who can express complex ideas in a concise manner through all digital mediums (technical documents, presentations, video conference) both internally and with clients.
Ability to data mine and compile / organize data for weekly Quality reports reviews including creation of necessary improvement plans
Assemble heatmap and trend data presentations for Design Quality reports and other governance meetings along with periodic newsletters. Characterize high priority risk areas based on both quantitative and qualitative assessments.
Work with cross-functional quality stakeholders to drive consistency in quality metrics presentation layers and alignment with business objectives to drive faster decision making for both product and process improvements.
Professional skill set how design affects construction and ability to learn from previous projects.
Well organized and can meet changing project priorities
Drive a process savvy culture that embraces process as a means to achieve functional objectives through delivery on key performance indicators
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
Manages 3rd party project delivery resources/team. Responsible for identifying training needs, tracking performance, coaching, and motivating team members.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS/BEng/BArch) from College or University in a technical area of study. Minimum four years of related experience and/or training.
Additional (Preferred) Requirements:
Experience with data platform and visualization technologies such as Tableau, Data Studio,
and BigQuery or any data visualization tool
BA/BS degree in Business Process Management, Operations, Civil/ Electrical/ Mechanical/
Industrial/ Process Engineering, or other technical field or equivalent practical experience.
Four years work experience.
Familiarity with commercial building design & construction industry practices.
Ability to collaborate and influence across multiple levels of an organization with experience
leading cross-functional process improvements
Tenacious problem solver with effective verbal/written communication and facilitation skills.
Software Fluency Requirements:
Software Skills (preferred) :
Must demonstrate expert-level skill of the G-Suite tools,
especially Google Sheets and sharing in Google Drive. Must have recent enterprise-wide
experience with:
Google Drive
Google Sheets
Google Docs
Google Slides
Google Hangouts / Google Meet
Google Chat
Practical preferred Software experience:
Tableau or Data Studio or other dashboard creation software
Collect user inputs through a Google Form into a Google Sheets dashboard.
Retrieve data with LOOKUP formulas
Apply logic with conditional formulas
Other optional software application experience:
BIM360 (not required, but may be helpful)
AutoCAD (not required, but may be helpful)
Practical Requirements:
Creating "interactive dashboards" for reporting project / program status using:
Data Studios
Tableau
Other dashboard creation software applications.
Analytical Skills
data analytics using spreadsheets and database applications
data reporting
KPI & metric tracking
Dashboard creation using Tableau
Ideal skilled dashboard creators should be able to do all the following:
Collect user inputs through a Google Form into a Google Sheets dashboard.
Retrieve data with LOOKUP formulas
Apply logic with conditional formulas
Automate your dates
Add interactivity with data validation
Chart your data
Show trends with sparklines
Apply conditional formatting to show changes
Format like a pro!hare and publish your dashboard for the world to see
Prior work environments (helpful, but not required):
Prior work in architectural or engineering design consulting firm / business
Working knowledge of architectural, civil, mechanical or electrical engineering
Familiarity with commercial building design & construction industry practices.
CERTIFICATES and/or LICENSES
PMP (US and/or Canada) and LEED AP preferred.
COMMUNICATION SKILLS
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
FINANCIAL KNOWLEDGE
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.
REASONING ABILITY
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite. Ability to read and understand architectural drawings. Knowledge in MS Project, leases, contracts, and construction practices.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.
Internal Number: 20030344
About CBRE
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
