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Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.
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University of Washington

Posted: 22-Aug-21

Location: Seattle, Washington

Type: Full Time

Salary: Open


Information Technology
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Internal Number: 194740

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine’s IT Services department has an outstanding opportunity for an Training Analyst! We have three positions available!

UW Medicine’s Information Technology Services (ITS) department is a shared services organization that supports all of UW Medicine.  UW Medicine is comprised of Harborview Medical Center (HMC), UW Medical Center-Montlake (UWMC-Montlake), UW Medical Center-Northwest (UWMC-NW), Valley Medical Center (VMC), UW Neighborhood Clinics (UWNC), UW Physicians (UWP), UW School of Medicine (SOM) and Airlift Northwest (ALNW).  In addition, UW Medicine shares in the ownership and governance of Children’s University Medical Group and Seattle Cancer Care Alliance (a partnership between UW Medicine, Fred Hutchinson Cancer Research and Seattle Children’s).  ITS is responsible for the ongoing support and maintenance of the infrastructure and applications which support all of these institutions, along with the implementation of new services and applications that are used to support and further the UW Medicine mission.

In collaboration with UW Medicine IT Services (‘ITS’) and under the general guidance of the End User Adoption Manager, the primary focus of the, the primary focuses of the Training Analyst (‘Analyst’) are:
  • developing medical center staffing plans and office processes in support of the training and go-live phases of medium to large sized projects;
  • gaining and utilizing subject matter knowledge expert on the education logistics of the CIS department, Learning Management Systems, and complex logistics for multiple School of Medicine and Graduate Medical Education (GME) training programs including residency and medical student programs;
  • establishing, refining and maintaining standards for EHR education scheduling and delivery logistics, capture statistics and recommend programmatic changes after analysis of data;
  • coordinating computer training room use and reservation requests from a wide array of UW Medicine departments and resources; and
  • collaborating with educators, analysts, inpatient and ambulatory clinical managers, UW Graduate Medical Education liaisons, UW School of Medicine liaisons, and UW School of Nursing liaisons to develop and maintain class schedules and classroom reservations.

  • Though the Analyst contributes to the overall success of the Informatics Training Programs, this position will be assigned specific aspects of the training application for which they will have independent control and direction. Areas of responsibility include, but are not limited to:
  • collaborating with the various onboarding groups to identify and assign training tracks for end users;
  • creating EHR classes and registering students in the Learning Hub;
  • maintaining, organizing and distributing participant materials for instructor-led classroom courses;
  • preparing and tracking equipment and supply purchase requisitions for the CIS office and educational offerings; and
  • utilizing MS Office software applications to complete required activities, including the generation of reports and statistics related to training operations.

  • Positions will be focused as follows: (1) Ambulatory, (1) Inpatient, (1) Surgical Specialties, (1) Senior role that will work in multiple areas; however, positions could work in other areas as business needs dictate. This position must be able to work independently and within a team environment managing multiple priorities in a fast-paced environment.

    Training Requests and Registration (50%)
  • Collaborate with various onboarding groups to identify and assign training tracks for end users.
  • Respond to requests for staff, practitioner, student, volunteer, and other ad hoc training via multiple methods (centralized email box, Service Desk Manager (SDM) help tickets, etc.)
  • Close assigned SDM tickets within the standard service level agreement timeframe.
  • Create and maintain class information in the Learning Hub.
  • Register staff and practitioners for EHR classes in the UW Medicine Learning Management System (the Learning Hub).
  • Prepare and send professionally written registration confirmation letters including log-in directions for virtual classes and location maps for instructor-led classes.
  • Use the Learning Hub to generate and send class registration reminders to registrants.
  • Monitor course and class registration process using standard and ad-hoc reports.
  • Manage trainee attendance processes including follow up for students who fail to attend classes for which they were registered.
  • Provide guidance to clinicians regarding which CIS course is appropriate for their role.

  • Reporting, Data Capture and Analysis (15%)
  • Assist Sr. Training Analyst with creating and maintaining standard reports from the Learning Hub.
  • Generate and distribute class rosters prior to each class, when necessary.
  • Enter attendance completion information into the Learning Hub, when necessary.
  • Assist Sr. Training Analyst with generating and distributing professional, statistical reports from the Learning Hub (such as class/training program attendance, completion, and competency statistics) that can be used for presentations to project leadership and Medical Center staff.
  • Create ad hoc queries to the Learning Hub database for educators as needed.
  • Generate and distribute weekly report for upcoming training activities.
  • Support the development of data capture processes for class registration, attendance, evaluation, and exemptions to process.
  • Assist Sr. Training Analyst with tracking and reporting on educator and course evaluations.

  • Computer Training Room Reservations (10%)
  • Work closely with ITS and CIS Leadership, Training Development and Delivery Specialists, Nurse Managers, Charge Nurses, Clinic Managers, Department Managers, Nursing Staff Development staff, and physician liaisons to gather required information and secure computer training room reservations for new employee orientation, medical/nursing student/resident rotations, medical staff onboarding, and project training.
  • Update, maintain, and coordinate multiple training room calendars/schedules to satisfy multiple (and possibly competing) training facility requests with meticulous attention to detail and accuracy.
  • Monitor room reservation email account and follow up on room reservation requests.

  • EHR Training Logistics Methodology (10%)
  • Assist Sr. Training Analyst with developing and maintain procedures and planning for overall EHR training logistics methodology.
  • Assist Sr. Training Analyst to apply logistics-management principals to develop standardized procedures for operations registration, attendance, course completion, etc. in EHR training across disciplines.
  • Assist Sr. Training Analyst in updating education logistics procedures based on enterprise changes in related programs (e.g.: SOM, GME, etc.).
  • Assist Sr. Training Analyst with creating and maintaining registration documentation as required by auditors.

  • Administrative Responsibilities (10%)
  • Support organizational contacts and administrative contacts within UW Medicine system as appropriate for mission.
  • Document and maintain data base/spread sheets with contacts for user groups to include residency programs, SOM, etc.
  • Assist Sr. Training Analyst with responding to inquiries in a timely manner from internal and external program administrators, attending MDs, residents, fellows, Medical Directors, and other students.

  • Other (5%)
  • Work with manager to set professional goals for career development.           
  • Act as back-up for other team members and functions, as needed.


  • Bachelor's degree in Business Administration, Education, Instructional Design, Technical Writing, English, Clinical Informatics, Healthcare, Communication, Technology or related field or equivalent combination of education/experience.

  • 2+ years’ experience must include the following:
  • 2+ years of healthcare operational or clinical background in a large academic medical center or other health care setting.
  • Demonstrated experience independently providing technical, end-user support on system applications.
  • Familiarity with EHR clinical applications in an inpatient, acute or ambulatory care organization.
  • Demonstrated experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors.
  • Proficiency in MS Outlook, Word, Excel, PowerPoint, Publisher, Adobe Acrobat Professional, and SharePoint.


  • Master’s degree in Education, Instructional Design, Adult Learning, Technical Writing, English, Clinical Informatics, Healthcare, Communication, Technology, or related field.
  • Experience in and knowledge of academic healthcare systems and/or operational environments.
  • Experience with Training Program Coordination, including responsibility for scheduling and training room logistics.
  • Demonstrated experience training or mentoring clients in the use of new technologies and technical concepts.
  • Knowledge of clinical and other health care information systems applications.
  • Experience working on a large-scale clinical implementation systems project.
  • Experience using learning management systems including course scheduling, tracking, and program management software.
  • Experience using, teaching, and/or implementing Cerner and /or Epic clinical applications. 
  • Working knowledge of Sum Total or other learning management system.
  • Experience using MS Project, Publisher and web application tools.


  • This is an Information Technology deadline-driven work environment.
  • The individual in this position is expected to work normal daytime hours. The majority of work is performed in an office environment during normal business hours or by telecommuting with manager approval; however, significant off-hours and weekends may be needed to resolve problems and respond to emergencies. This individual is expected to be available for emergencies (business continuity/disaster recovery efforts) on a 24x7 basis as needed.
  • Must have the ability to meet in person as directed by manager.
  • Because of the physically separated sites for UW Medicine, this position requires the ability to quickly travel to alternative work locations as needed, including Harborview Medical Center, University of Washington Medical Center, Northwest Hospital, and Seattle Cancer Care Alliance.
  • Must coordinate projects without direct supervisory authority.
  • Must work within the constraints of multiple technical environments.
  • ITS provides services to all UW Medicine organizations – HMC, UWMC-Montlake, UWMC-NW, VMC, UWNC, UWP, SOM, and ALNW.  The individual in this position must learn many organizational structures and cultures and continually foster collaboration.
  • Ability to communicate effectively in English, both verbally and in writing.

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